I have a possible problem with WrapUpData not being populated. We are using CAD 18.104.22.168 and WrapUp is set to compulsary for inbound calls. If the agent transfers an inbound call to another agent they are prompted for the WrapUpData. However this data is not stored in the TCD for this call leg although the WorkTime is populated. WrapUpdata is saved correctly for the second leg of the call to the 2nd agent. Is this the expected behaviour or does it look like a defect?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...