UCCE 7.2.X - Disparity between Calls Answered and Calls Handled
Has anyone experienced an issue in UCCE 7.2, where the calls answered does not seem to be reporting correctly? In this case we are seeing that the calls answered figure, is less than the call handled. The Handled figure seems to be correct when you take into consideration the calls offered, error calls, abandoned calls etc. Webview historic call type reports are reporting what is in the Call Type Half hour tables so not an issue with webview. We have tried to replicate various scenarios but cannot replicate the instance where the answered call is not counted. We have also reviewed the ICM scripts but have drawn a blank.
I have attached a copy webview report that shows the disparity we seem to be having. Any ideas would be much appreciated.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.