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New Member

UCCE 7.5.1 - CTI Route Point and CTI Ports not registering in UCM 7.1

We are in a middle of a new installation of UCCE 7.5.1. The customer will use it only for Outbound calls. The design is to have on PROGGER and one AW, with a cluster of two CallManagers. All the setup has finished regarding the UCCE. Also, the CallManagers have been configured, regarding the CTI Route Point and the CTI Ports. All of these are associated with the PG USER which is CTI Enabled. Configuration on UCCE has been done, including the DIALER, except for the agents and the campaigns.

The problem is that the CTI Route Point and the CTI Ports on CallManager are not registering. Is this normal, since the agents and the campaigns have not been configured yet or there is an error somewhere?

3 REPLIES
Green

Re: UCCE 7.5.1 - CTI Route Point and CTI Ports not registering i

The ICM JTAPI Application User in CUCM. How exactly do you have it configured? Provide a screen shot.

Is the CTI Manager service activated and running?

Regards,

Geoff

New Member

Re: UCCE 7.5.1 - CTI Route Point and CTI Ports not registering i

Hi Geoff,

The CTI Manager service is activated on both CallManagers. The user has been associated with the devices and it belongs to the groups of "Standard CTI Allow Control of All Devices" and "Standard CTI Enabled". Check the screen shot attached.

Thanks,

Agelos

Green

Re: UCCE 7.5.1 - CTI Route Point and CTI Ports not registering i

Looks fine.

Is the Dialer running? Maybe those 30VIP phones the Dialer uses as ports to dial from won't be registered until the Dialer starts.

But they should also be registered if you start dialogictest over the full set.

What's the "route point". Who asks for it? Is it a dialed number that runs a script?

Regards,

Geoff

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