Hi. About CallTypes: reporting. They are little traffic cameras, counting calls and watching them until they end in some way (picked up by an agent, abandoned in queue etc.) or they go through the next call type. It's good to insert a CallType node before sending the call to a skill group to have a realistic service level interval (so that the IVR menu length is excluded). About Set Variable: well, you can set the value of a variable (be it global or local to the call). You use variables for a number of reasons. For instance: present some useful info in the agent application. Or count the number iterations in a loop. G.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...