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New Member

UCCE 8.5 IVR outbound option failure.

Dear Networkers,

We upgraded our UCCE platform from ICM 7.2 and CVP 4.0 to 8.5

Now, we have UCCE 8.5 with CVP H.323 comprehensive deploymenent (CVP8.5)

After the upgrade our IVR outbound campaign do not work correctly : In fact, outbound calls are setup, but when the customer picks up the call, the call is immediatly dropped.

From the script monitor, we can see that the send to vru step is failing.

From IP communicator, we could call the ivr script (via the GK trunk) without any issue. from the CIPC we could call the remote PSTN destination directly without any issue (it's not an issue of dial-peer).

Can you please advise ?


Best Regards.

New Member

Re: UCCE 8.5 IVR outbound option failure.

Things to check, do you have the correct translational routing set up? Dialer MR PG cannot transfer the call to CVP without it as CUCM is no longer your single point of entry.

I have had great success with 8.5 CVP Comprehensive (SIP) and UCCE 8.5 SIP Dialer ( using CUSP for both )

Sent from Cisco Technical Support iPad App

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