Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCCE 8.5 IVR outbound option failure.

Dear Networkers,

We upgraded our UCCE platform from ICM 7.2 and CVP 4.0 to 8.5

Now, we have UCCE 8.5 with CVP H.323 comprehensive deploymenent (CVP8.5)

After the upgrade our IVR outbound campaign do not work correctly : In fact, outbound calls are setup, but when the customer picks up the call, the call is immediatly dropped.

From the script monitor, we can see that the send to vru step is failing.

From IP communicator, we could call the ivr script (via the GK trunk) without any issue. from the CIPC we could call the remote PSTN destination directly without any issue (it's not an issue of dial-peer).

Can you please advise ?

Thanks

Best Regards.

1 REPLY
New Member

Re: UCCE 8.5 IVR outbound option failure.

Things to check, do you have the correct translational routing set up? Dialer MR PG cannot transfer the call to CVP without it as CUCM is no longer your single point of entry.

I have had great success with 8.5 CVP Comprehensive (SIP) and UCCE 8.5 SIP Dialer ( using CUSP for both )

Sent from Cisco Technical Support iPad App

556
Views
0
Helpful
1
Replies
CreatePlease login to create content