Hi, we have UCCE 8, CVP 8, UCM 8. One of the issues with CVP 8 is that it now only supports a flat codec. Where previously you could use G.711 for the vru leg and G.729 to extend the call across the WAN to an agent - now only a single codec is supported. One question is why this functionality was removed for CVP 8 - but that may be a different thread. The real question is how to get this to work using streaming media from another source - say a Helix server. Trying to source the helix server in the ICM scrip and config isn't working - has anyone tried this or something similar? Specifically using version 8?
Basically we just want to be able to use an audio source for streaming media using g.729 across the wan for queue music.
There were two separate questions in your request.
1. WRT the flat codec issue for SIP, this is only temporary. CVP will soon be removing the restriction and once again allowing a mix of g711 and g729. There were some corner cases involving transcoder issues that prevented CVP from totally sanctioning a mixed codec SIP solution. Those corner cases have been fixed and once testing is completed, the restriction will be removed. Note that the flat codec restriction applies only to SIP solutions. H323 solutions can still use mixed codec (provided the IVR portion of the call is G711).
The Helix server no longer supports streaming WAV files. The last version of Helix that supported WAV files was version 11 and Helix is currently on version 13 or 14. We verified with Real Networks that Helix won't stream WAV files, and that's the only format support by CVP.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...