As Agent Multi-Line working is a global parameter on the peripheral. Does any one know whether it is possible to switch off Agent Multi-Line working only for a subset of Agents?
The first group of agents still want to keep their second line (non-ACD), for voicemail retreval, etc, but do not want to be placed on not ready. Trouble is, I also have Agents (on the same cluster) who want to keep multi-line working together with JAL and want to keep the ability for the second line to place the agent in not ready on the ACD line.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...