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UCCE 9.0 Agent Multi-Line Working

As Agent Multi-Line working is a global parameter on the peripheral. Does any one know whether it is possible to switch off Agent Multi-Line working only for a subset of Agents?

The first group of agents still want to keep their second line (non-ACD), for voicemail retreval, etc, but do not want to be placed on not ready. Trouble is, I also have Agents (on the same cluster) who want to keep multi-line working together with JAL and want to keep the ability for the second line to place the agent in not ready on the ACD line.

Cheers

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UCCE 9.0 Agent Multi-Line Working

This is a PG setting, so I don't see a way around it.  It's all agents or none.

david

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