Hi, We have a customer running UCCE 9.0 and when they have a personal callback call that fails for some reason it is rescheduled 24 hours forward in time. Is it possible to edit this so it reschedules 5-10 minutes forward in time instead?
I've tried to look at the Outbound Option documentation and see if there are any registry settings on either the campaign manager og dialer that controls this, but no luck so far.
Hi, there are no dumb questions =) It's not an idea, It's is what we experience when for example the call gets the status dead air when the customer is silent when answering. Then the call is rescheduled exactly 24 hours ahead in the dbo.Personal_Callback_List database table.
What is the status and result of that particular call? I think I have seen this before, if for some reason an outbound attempt's result cannot be determined its status is set to U and is retried the next day. But that was with ICM 7 and I am not sure whether it applied to Personal Callbacks as well.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
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