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UCCE 9.0 Web Setup error: Authorization error: There is a problem accessing Instance OU information in the Active Directory domain. Contact your System Administrator.

Hi,

I'm trying to setup UCCE 9.0 for educational purpose following different documentation (documentation is very poor). These are the step followed:

1. UCCE has been installed on Server A
2. Domain controller has been created on Server B and user "ccenter" was created as a administrator user.
3. Server A was added to domain created. Server name is CCENTERE@UCCE.com
4. Domain Manager was setup (Attached image).
5. I got access to Web setup but when I tried to add a instance the following error was received: Authorization error: There is a problem accessing Instance OU information in the Active Directory domain. Contact your System Administrator. (Attached image).

 

The "ccenter" has been added to all Directory Domain server, including Cisco_ICM (Attached image).

 

Any advice would be appreciated.

Regards

Please remember to rate useful posts clicking on the stars below. Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo. ___________________________________________ LinkedIn Profile: do.linkedin.com/in/leosalcie
1 ACCEPTED SOLUTION

Accepted Solutions

Hi Leo,Am also facing the

Hi Leo,

Am also facing the same error , I  have re-installed   with domain  login credentials and  working fine.

 What is the login credentials using for Application software installation. If your using local login you will get the above error.

For best solution you have to  re-install with Domain login credentials.

24 REPLIES

You are probably missing some

You are probably missing some role in Domain.

try assigning all available role and see if it works.

 

Hi Chintan,Thanks for the

Hi Chintan,

Thanks for the response. I assigned all available role to the user "ccenter" but it didn't work , same error is received (please see attached image).

Any idea?

 

Thanks in advance for your help.

Please remember to rate useful posts clicking on the stars below. Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo. ___________________________________________ LinkedIn Profile: do.linkedin.com/in/leosalcie
Silver

Leo,Go into Active Directory

Leo,

Go into Active Directory Users and Computers and go to the OU that contains Cisco_ICM - once there, expand all the way down to the OU who's name is the same as your instance name. Within that OU, you should see the following security groups that you should add your domain user to: 

<facility>_<instance>_Config 

<facility>_<instance>_Service 

<facility>_<instance>_Setup 

<facility>_<instance>_Webview

For safe measure, you can also go up one OU, the facility OU, and add yourself to the following security groups:

<facility>_Config 

<facility>_Setup 

<facility>_Webview

Hi Omar,The user is already

Hi Omar,

The user is already added to the security groups mentioned. Please see the attached picture to confirm. 

 

Any idea?

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Silver

Is the domain user a domain

Is the domain user a domain admin?

Yes, it is. Please see the

Yes, it is. Please see the attached picture.

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.

...Forum Bug...Don't know why I'm not able to repond to the last message replyed.

Yes. I ran Domain Manager use same user (ccenter) and removed everthing (All OU Cisco_ICM were removed), then added everything back and assigned the user on all Security Group. After ran Web Setup using same user was received same error "Authorization error: There is a error accesing instance OU... 

 

Any idea?

 

Regards

 

Please remember to rate useful posts clicking on the stars below. Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo. ___________________________________________ LinkedIn Profile: do.linkedin.com/in/leosalcie

its weird, using the same

its weird, using the same user you are able to create OU, but not able to access that OU. try restring DC services, and see if it works.

 

regards

Chintan

It didn't work, same error is

It didn't work, same error is received...I'm almost frustrated with UCCE...

 

Any idea?

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New Member

Hi Leo, What version of

Hi Leo,

 

What version of Windows Server are you using ( 2003/2008 ?) and what is the domain functionality level ?

 

Regards

Sumit

I'm running Windows Server

I'm running Windows Server 2008 R2.

Domain/Forest Functionality Level is Windows Server 2008 R2.

 

Thanks for your response. Any idea?

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even i am feeling the same

even i am feeling the same heat :-), ok lets give one more try.

can you attach websetup logs. you may find them at below location

C:\icm\log\Websetup

and at here:

C:\Temp

 

regards

Chintan

The Log files attached to

Log files attached to this message.

 

Thanks for your help.

Please remember to rate useful posts clicking on the stars below. Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo. ___________________________________________ LinkedIn Profile: do.linkedin.com/in/leosalcie

create same user "ccenter" on

create same user "ccenter" on local computer(UCCE machine) as well and give all admin rights and then try to check if it works?

 

regards

Chintan

Hi Chintan thanks for the

Hi Chintan thanks for the response.

It didn't work, same error was received. Please see attached image.

 

Any idea?

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i would be trying to recreate

i would be trying to recreate this issue in my lab, meanwhile please also go through below discussion.

Geoff had the similar issue, and people has posted good suggestions. you may check them against yours.

https://supportforums.cisco.com/discussion/11271801/ucce-852-install-w2008-r2-sp1-2008-dc-problems

 

regards

Chintan

I had seen the posted before,

I had seen the posted before, however I have followed all step but didn't work, same error is received.

 

Chintan, Thanks for your help. I'll be waiting for your response.

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Hi ChintanDid you try to

Hi Chintan

Did you try to recreate this issue in the lab?

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as of now no leo, i am still

as of now no leo, i am still working on setting and staging up the environment.

i will keep you posted.

 

~chintan

Leo, i was not able to

Leo, i was not able to reproduce this issue.

i created a domain user having domain admin role and tried to create instance and everything went well, don't know what exactly is hitting you.

 

could you check this on your UCCE Server for local group and user membership.

go to server manager --> configuration--> local users and groups --> double click on administrators group and check what all members you are seeing there?

 

regards

Chintan 

Hi Chintan,I was able to

Hi Chintan,

I was able to solve the issue re-installing UCCE with the Domain Credential. 

For all your help (+5) .

 

Thanks

Please remember to rate useful posts clicking on the stars below. Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo. ___________________________________________ LinkedIn Profile: do.linkedin.com/in/leosalcie

Hi Leo,Am also facing the

Hi Leo,

Am also facing the same error , I  have re-installed   with domain  login credentials and  working fine.

 What is the login credentials using for Application software installation. If your using local login you will get the above error.

For best solution you have to  re-install with Domain login credentials.

That made the trick. First

That made the trick. First time I installed UCCE using local credential.

I re-installed UCCE using Domain credential and it worked.

 

Thanks for the advice.

Please remember to rate useful posts clicking on the stars below. Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo. ___________________________________________ LinkedIn Profile: do.linkedin.com/in/leosalcie

hi,using the same user are

hi,

using the same user are you able to run the domain manager and configure OU's(cisco root, facility, instance etc)?

 

regards

Chintan

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