10-09-2013 09:46 AM - edited 03-14-2019 12:33 PM
UCCE9/CUCM9 + Finesse
If an Agent want to take calls on his cell phone, is it still being accomplished with Local CTI port/Remote CTI port or is it different with UCCE9+Finesse?
10-09-2013 11:59 AM
yes, remote/mobile agent is still available with finesseSent from Cisco Technical Support Android App
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