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UCCE 9 sending call to Remote agent

UCCE9/CUCM9 + Finesse

If an Agent want to take calls on his cell phone, is it still being accomplished with Local CTI port/Remote CTI port or is it different with UCCE9+Finesse?

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Re:UCCE 9 sending call to Remote agent

yes, remote/mobile agent is still available with finesse


Sent from Cisco Technical Support Android App

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