all of a sudden we are getting reports that agents are receiving incorrect user or password when loggin into CAD. re-pg'ing the phone allows them to log back in. we restarted the CTI manager service to avoid having it happen the next day and they continue to have same issue. any ideas?
Hello All ,
Finding the reason codes and their explanations for CTI is a bit difficult than for CCM .
First , let see how to decode the Reason codes you see from Event logs/SDI/SDL traces for CTI events .
When you are troublesho...