A few of the guys in my company and I agree on this behavior, but Cisco is claiming otherwise, need help validating this ideally if you still have a 7.x lab.
Agent phone with single line is not configured to auto answer in the UCM. If you call the agent directly, the phone will ring. Agent logs in to CTIOS and has auto answer configured on their agent desk setting. Agent is in not ready state, you call the agent directly and the phone rings. Agent goes into ready state, you call the agent directly and the phone auto answers. This part doesn't make any sense, I always thought and remember that only ICM calls will auto answer and direct calls will use the behavior of the phone. Anyone?
I know that it's an old post, but only need to verified again, is this normal behavior. I'm agree with the behavior that David was expecting that only ICM calls will auto answer and directly calls use manual answer.
I would like to know, If in two years anyone find out something different.
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