We are facing an issue some times (random) that agent cannot answer the customer call. Before the agent answers the call, it is queued again and offered to another agent. The new agent also faces the same issue.
We are using UCCE8, CVP8 in a comprehensive mode.The call is send to CVP(10.70.78.118) from CUCM(10.70.78.126,10.128.60.31) through SIP trunk. The CVP application is played successfully using the gateway(10.70.78.114). The agent extension label is correctly received in CVP & associated SIP static route to CUCM(10.70.78.126) is identified. Upon routing the call to CUCM, the CVP log shows "HANGUP with Call History" and "Terminated with Q.850;cause=16".
This issue is happening rarely & randomly. Will it be any issue with CUCM, network or CVP configuration. CVP log is attached for the analysis.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
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