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New Member

UCCE and Siebel AIX integration driver.

Hi, all.

Our customer uses contact center Cisco Unified Contact Center Enterprise 8.5 (UCCE)

and
Oracle Siebel CRM 8.1 and Siebel Communications server running on an IBM AIX 5.3.

Customer wish to integrate Siebel with UCCE, but Cisco Siebel integration driver works only if Siebel Communication server running on Windows server platform.

It there ways to make this integration? May be some patch/workaround or third party driver?

-- best regards, Igor
Everyone's tags (5)
6 REPLIES
Cisco Employee

UCCE and Siebel AIX integration driver.

If you have a Cisco document confirming " Siebel Communication server running on Windows " is only supported then why would someone lead towards deploying an unsupported setup by going with AIX ?

GP.

New Member

UCCE and Siebel AIX integration driver.

The problem is that the Siebel was deployed long before UCCE has appeared. And resetup Siebel to Windows platform Customer does not want to.

-- best regards, Igor
Cisco Employee

UCCE and Siebel AIX integration driver.

I agree & thanks for further details. If you have the document handy which says  " Siebel Communication server running on Windows " is only supported, could you please quickly share the link or attach the doc itself ?

I'll research & confirm.


GP.

New Member

UCCE and Siebel AIX integration driver.

Here is the link:

www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crm_connector/crm8_5/referen

ce/guide/cti852sb.pdf

-- best regards, Igor
Cisco Employee

UCCE and Siebel AIX integration driver.

Sorry mate, I dont have a good news for you. UCCE needs Siebel comm server to be with Windows only, else it becomes unsupported.

GP.

New Member

You have to create a AIX node

You have to create a AIX node to the windows-based communications server. Almost all the middleware drivers for Siebel integration are Windows based. 

There are no patch available to support CTI integration on the AIX. 

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