I installed CTI Servers and CTI OS servers on the two Proggers.
I also installed and configured CAD Services 7.5.1 on the same two Proggers.
I installed Outbound Option too and as a verification I have all ports registered in dialers windows.
I have CTI Srv active on ports 42027/43027 and CTI OS servers active and listening on port 42028.
Problem: I installed first Agent Desktop application and when I want to login with an agent I have the following error: "The Login Name you entered was not found". I configured agent, skillgroup and team on AW but I am having this error.
Does anybody know what should I verify? Do you know a good troubleshooting guide for this?
In CAD Desktop Administrator on the Personnel>Agent Page check the Agent Login Method setting. You have two options: Agent Name and Agent ID. It sounds like it's set up for Agent ID and you are trying to use Agent Name to login.
Install the CTIOS desktop and try to connect with it, if it's succesful then the problem is with CAD and the configuratoin, if it fails there's something wrong with your ICM/CTIOS configuration. Either the agent is not configured correctly, device target, etc.
Problem: Agents can’t log into Agent Desktop. Solution: During Unified ICM installation, an “Agent Login Required for Client Events” check box is displayed. By default this check box is unchecked. It must remain unchecked for agents to be able to log in. If the check box was checked during Unified ICM installation, you must reinstall Unified ICM and make sure the check box remains unchecked.
I reinstalled CTI Server without that checkbox and now the agent is able to login.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...