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New Member

ucce cad agent stuck in reserved state

Dears,

It is a UCCE system with CVP and CAD version 9.0

The issue is that when the call is to be delivered to an agent, the CAD is stuck in the reserved state for around 20 seconds then it goes to the Ready state and the caller gets disconnected since I'm not configuring a queue yet.

Has someone faced a similar issue?

Your help is greatly appreciated.

Thank you in advance.

Lara

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1 REPLY
New Member

Actually it turned out to be

Actually it turned out to be a call manager issue. The partition of the agent's extension was misconfigured.

Regards.

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