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New Member

UCCE CAD disconnected

i have a UCCE

before i reinstall my win 7

the CAD is running OK

but i reinstall my PC system and reinstall the cisco agent desktop

when i want login ,the agent status is disconnected offline,

but other agent is ok

why this??

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions

UCCE CAD disconnected

Hi Bo Liu,

Please try adding the hostname entries of the CAD Server\PG and CUCM in your CAD client box hostfiles.

If this doesn't work need to check the CAD logs for the exact reason.

Hope it helps.

Anand

2 REPLIES

UCCE CAD disconnected

Hi Bo Liu,

Please try adding the hostname entries of the CAD Server\PG and CUCM in your CAD client box hostfiles.

If this doesn't work need to check the CAD logs for the exact reason.

Hope it helps.

Anand

New Member

UCCE CAD disconnected

thanks!

i find my host file not config...

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