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New Member

UCCE Call Transfers (Warm)

Hello,

We are experiencing an issue on CAD V9 with warm transfers and I would like to know if it is possible for the customer CLI to display after the transfer has been completed.

For examples;

Agent A dials an internal ext o (or queue ext) and Agent B answers.  Agents A and B are in circut and Agent A's name and number display on Agent B's Ip Phone screen (7942).

Once Agent A releases the call to Agent B - can the customer's CLI now display on Agent B's IP Phone screen or does Agent A's name and number remain for the call duration?

We are using UCCE, I thought this was possible with the ECC variables enabled.

Regards

Tracey

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New Member

This discussion has been

This discussion has been reposted from Additional Communities to the Contact Center community.

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