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UCCE - Cisco Desktop Administartor - Locked out

Hi All,

 

when i try to access UCCE 8.5 - i was able to loginto Cisco desktop administrator but when i click on Agents to make changes to Aux Codes, it throws an error as follows"  cisco desktop administartor is locked by another user. You cannot save any changes at this time. Wait until the other user
logs out or until that user's session times out(inactive for 15mins)"

As per Cisco support forum discussion  i have tried " Force-Release CDA Lock " but it didnt work.

Does CDA will work If i restart " Cisco Licensing and Resource manager service" on Peripheral gateway Side A ?

 If so UCCE Peripheral gateways  side A & B need to be rebooted once "" Cisco Licensing and Resource manager service" is restarted only on SIDE A.????

 

Regards,

Srini

 

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