UCCE CVP 8.5 Say it smart

[Horacio Gutierrez]

Hello,

I'm new to CVP scripting I have a question regarding "Say it smart" for audio item what does it do. How does CVP know which wav file to play in sequence like for example play the audio from the call server system folder that says 5 instead of the one that says 1 which is the same sys call server folder?

[Jameson Gagnepain]

It's all based on filenames and the value that you're telling it to "say". I suggest you read the documentation:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/user/guide/CCVP_BK_S9106620_00_say-it-smart-specifications/CCVP_BK_S9106620_00_say-it-smart-specifications_chapter_00.html

-Jameson