Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

UCCE Dialer Callback not being set

When an agent on an outbound dialer call and uses the callback button to set a callback, the callback is not being set by the dialer. The record remains with a result of 10(voice). If the agent sets the callback during wrap-up, then the callback is set normally. Looking at cti server logs I can see that when the callback button triggers a set call data request, cti is returning an "invalid call" error. This error doesn't happen during wrap-up. I get the same error trying to change any of the call variables during an outbound call, but not during and inbound call and not during wrap-up. This is a new install of UCCE v 7.2(6). Anyone run into anything like this?

226
Views
0
Helpful
0
Replies
CreatePlease login to create content