UCCE how to count who hang up

[bo liu]

i use UCCE 9.

now my customer need count who disconnect the call,agent or user.

but i can't find how to count this case.

how do i achieve??

[david.macias]

This is not really available, your best bet is to have some sort of QA/QM system and coach your agents to never hangup on the customer.

david

[bo liu]

thanks.......