I have a query hope someone can answer. We have a customer who is using HP Service Manager for their internal ticketing, and we have implemented UCCE(7.2) and CVP 7.X. Both the products are not integrated as of now. Now customer wants both the products to be integrated with each other. Like on IVR when caller gets the option press "X" to goto service desk, when caller press X, he/she will get prompt saying please enter your employee number and then call shall goto service desk with all the caller related information popped up at HP screen not CAD.
My question is, is it feasible? if yes, could you guide me right direction on how can this be achieved? is it something to do with CTI development? as i dont see any readymade connector like other products for integration with UCCE.
Also can please point me to the document which talks about ready to integrate CRM's with UCCE?
Jeez, this rings a bell. I remember building an integration into Service Desk quite a few years ago out of CTIOS. It was a just a matter of calling an executable with the correct arguments (extracted from Call Variables) on the command line.
If you have CAD you can do a similar thing to launch an executable with command line arguments. I think this was a bridging application that called HP Service Desk. But it was a long time ago and things have changed.
But look into CAD workflow. It's pretty flexible. If you can put the data into call variables on the way through your script, you can dig these out at the client and make things happen.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...