When does the system count a license as being used? I am running into an issue where end users are logged out but the program is still open on their PCs. When other users sign in for their shift, it shows we are maxed out on licenses and no one else can sign in. Can someone confirm how UCCE is truly counting the agents?
This is from the UCCX document, but should hold true for UCCE. Each user license is for a concurrent user. For example, a contact center with three shifts of 100 agents and supervisors requires100 concurrent user licenses. Each shift of 100 users would reuse these licenses during their shifts. Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license. Each quantity one seat license provides: •Quantity one Cisco Agent Desktop (CAD) •Quantity one Cisco IP Phone Agent (IPPA) •Quantity one Cisco Supervisor Desktop (CSD) •Quantity one Cisco Desktop Administrator (CDA) •Quantity one historical reporting client •Quantity one on demand recording client (CAD and CSD)
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...