I am running UCCE 8.0.3(Duplex) setup in my Lab as: Rogger Side A Rogger Side B AW/HDS/DDS PG Side A PG Side B
Problem Description: Logger database Historical tables has NO data at all i.e. tables like Agent_Half_Hour, Agent_SkillGroup_Half_Hour, Call_Type_Half_Hour, Skill_Group_Half_Hour etc are empty. Due to this, HDS has no data as well and CUIC reports cannot show any data in Historical reports.
Is there any UCCE config i am missing which is causing this issue? Any help/pointers will be very much appreciated.
Thanks for your response. But the problem is, No historical data exists in HDS as well.
Call types, Skill groups, Agents etc are configured in the system and some test call flows are done using the setup/config for last 20 days. But the data in HDS is also missing. HDS shows zero records for the tables that i mentioned earlier in this thread.
Not sure what's the cause of this issue. Pls let me know your comments.
This is one of the many little reasons why you should never query the tables directly. As a best practice query the Views in the awdb. I.e. always query against _awdb, never _hds. And query the View Agent_Interval or even Agent_Half_Hour rather than t_Agent_Half_Hour.
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the softkeys. You enable or disable them via TCL. Here is the long
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