02-07-2014 12:50 AM - edited 03-14-2019 01:03 PM
Hi all,
I enabled multi line support for agents on PG.... Restarted PGs...
And its not working, when agent recieves call on non-acd line, it doesn't go to not-ready...
Any hints?
Thank you
V
02-08-2014 10:48 AM
02-09-2014 11:19 PM
I found what was the problem
It didn't catch the change in configuration in PGs, Logs showed said single line for multiline settings...
I found a post from Geoff, where it said to exit_opc... and it worked...
And I checked all phones/lines 2-3 times before I was making a change
But thanx
V
11-29-2019 03:15 PM
Hello,
I know this is an old post, but using exit_opc fixed my problem too. I had changed the setting in PG Explorer and restarted the PGs, but I hadn't done an exit_opc. Thanks for the steer in the right direction!
James
02-10-2014 06:09 AM
02-10-2014 06:17 AM
To update a bit more, the idea is to reset all PGs if in duplex, at the same time
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: