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New Member

UCCE Multiline Agent support not working

Hi all,

I enabled multi line support for agents on PG.... Restarted PGs...

And its not working, when agent recieves call on non-acd line, it doesn't go to not-ready...

Any hints?

Thank you

V

4 REPLIES

UCCE Multiline Agent support not working

Check the UCM config for the phone, what are the settings for max call and  busy trigger?

david

New Member

Re: UCCE Multiline Agent support not working

I found what was the problem

It didn't catch the change in configuration in PGs, Logs showed said single line for multiline settings...

I found a post from Geoff, where it said to exit_opc... and it worked...

And I checked all phones/lines 2-3 times before I was making a change

But thanx

V

UCCE Multiline Agent support not working

Glad you found the issue and thank you for posting an update with your solution.

david

New Member

Re: UCCE Multiline Agent support not working

To update a bit more, the idea is to reset all PGs if in duplex, at the same time

https://supportforums.cisco.com/thread/2141141

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