I have installed the Outbound Option as per the below steps:
- In Configuration Manager --> PG explorer: I have created a MR PG and a Dialer PIM.
- On the PG servers: I have added the Outbound PIMs on both sides and the Dialer component on PG SideA only.
The Dialer PIMs are idle on both pg servers.
Attached are screenshots of the configuration plus the pim logs.
Kindly can someone help me with this issue.
Thank you in advance.
it looks like the Peripheral ID and the Peripheral Name do not match (5004 and "PG2_MR_1" is assigned/configured but when running setup 5000 and Outbound_PIM are provided).
Thank you Gergely for the reply.
I have changed the values to 5004 and PG2_MR_1 on the PG server then when I checked them the PID has been automatically set to 5000.
What could be causing this weird behavior?
The same error is still appearing in the dialer log :
12:11:21:654 dialer-baDialer Trace: Attempting EMT connection to computer [172.16.142.23/172.16.142.23], port 
Hi, did you restart the Dialer process as well?
Also can you double check the value of the MRPort entry in the registry under HKLM\SOFTWARE\Cisco Systems, Inc.\ICM\<instance>\Dialer?
I just want to mention that we have Cisco Interaction Manager also installed and the EAAS service is listening to this port. could this be the problem?
Hi, yes, I noticed there's another PIM within that PG. I cannot tell you if it is a problem or not, I always used a completely new PG process if I had to build a UCCE with CIM and Outbound Option.
Do you have like five minutes to separate the two, I mean, create a completely new PG for the Dialer?
Actually it is not supported to have 3 PGs configured as per cisco TAC. I once had a problem with CIM PIM and there were separate PGs for CIM and Outbound. when I opened a case with Cisco TAC this was the first thing noticed by the engineer and I had to add both PIMs under the same MR PG.
Yeah, I do remember there was a limit but was not sure about the number of PG's. Apparently, you have already hit it with two PG's.
Anyway, I am sorry, I cannot think of anything else here.
looking at the Pim logs,
12:12:17:722 PG2A-pim1 Attempting to connect to MR application at IP address 172.16.142.25 port 38001. 12:12:18:720 PG2A-pim1 Attempting to connect to MR application at IP address 172.16.146.35 port 38001
the MR pim is trying to connect to dialer on port 38001 for the ips
i assume that one of the above is running dialer, so your PG is doing its job. something looks wrong with dialer process.
can you please post baDialer logs with configuration you have done while installing?
i see below line in campaign manager logs
Starting EMT Server on computer [ROGGERA/172.16.50.171], port 
if youe campaignmanager is running on 172.16.50.171 then why have you given 172.16.142.23 as campaign manager server in Dialer installation?
Hi lara, i am not sure on that but it may reside somewhere in registry.
also please do check your logger A configuration(please run aging web setup tool and check all the things are placed correctly)
meanwhile instead of giving IP, try giving hostname ROGGERA in dialer setup and see if that works or not?
After adding the hostname instead of LoggerA IP address, the pim status is still bouncing between Configured, Activating and Shutdown.
The Logger configuration is correct.
and what does the Dialer log shows? is still not able to make EMT connection?
we have to fix that first and make dialer to communicate to campaign manager first.
is 172.16.50.171 is directly reachable from dialer?
can you check by pinging it from PG side?
The same error is still appearing in the Dialer log:
sorry for trying out too many things but:
1) considering logger private interface is reachable by dialer, please check the same by telnet, issue below telnet from your dialer server to check the connectivity
telnet 172.16.50.171 40032
(you will see a blank screen if above telnet works and if port 40032 is rachable from PGA)
if above works, please reconfigure dialer to point campaign server as 172.16.50.171
and restart the dialer process and check if it works or not?
Chintan, I have a small question: I have configured the Outbound PIM on both PG sides and the Dialer on SideA only. Is there anything wrong with this configuration?
oh, okay then one of your pim must be active if its duplex PG?
generally with sip dialer it works like this.
1) PGA has installed SIP dialer, and MRPGA.
2) MRPGA pim1 points to dialer on PGA side as primary and Dialer on PGB side as secondary.
3) PGB has installed SIP dialer(with the same dialer name), and MRPGB.
3) MRPGA pim1 points to dialer on PGB side as primary and Dialer on PGA side as secondary.
so if Dialer on PGA goes down, CM will instruct dialer on PGB to go active and in similar way pim also will switch the connection until it becomes active.
so as per your configuration, you have duplex PG but simplex dialer which again is not completely fault tolerant.