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New Member

UCCE Outbound Dialer PIMs are Idle on both sides

Dears,

I have installed the Outbound Option as per the below steps:

- In Configuration Manager --> PG explorer: I have created a MR PG and a Dialer PIM.

- On the PG servers: I have added the Outbound PIMs on both sides and the Dialer component on PG SideA only.

The Dialer PIMs are idle on both pg servers.

Attached are screenshots of the configuration plus the pim logs.

Kindly can someone help me with this issue.

Thank you in advance.

Lara

41 REPLIES

Hi,it looks like the

Hi,

it looks like the Peripheral ID and the Peripheral Name do not match (5004 and "PG2_MR_1" is assigned/configured but when running setup 5000 and Outbound_PIM are provided).

G.

New Member

Thank you Gergely for the

Thank you Gergely for the reply.

I have changed the values to 5004 and PG2_MR_1 on the PG server then when I checked them the PID has been automatically set to 5000.

What could be causing this weird behavior?

Regards,

Lara

Hi,er... honestly, I don't

Hi,

er... honestly, I don't know, never seen this behaviour before.

G.

Has the PIM gone active after

Has the PIM gone active after correcting the values in setup?

G.
 

New Member

Very weird behavior, the pim

Very weird behavior, the pim is still switching to 5000..

Do I have to shutdown the other side when updating this side?

Regards,

Lara

Hi, yes, I would switch off

Hi, yes, I would switch off the other side PG process - it looks like it overwrites the values entered by you in the registry.

G.

New Member

Hi,After correcting the

Hi,

After correcting the values, the PIM status is "Configured" on SideA and "Idle" on SideB.

Regards,

Lara

New Member

The same error is still

The same error is still appearing in the dialer log :

12:11:21:654 dialer-baDialer Trace: Attempting EMT connection to computer [172.16.142.23/172.16.142.23], port [40032] 

12:11:22:668 dialer-baDialer Trace: Unable to establish an EMT connection: 
12:11:22:668 dialer-baDialer Trace: error value [10060], text: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
 
Attached are the dialer pim log files

Hi, did you restart the

Hi, did you restart the Dialer process as well?

Also can you double check the value of the MRPort entry in the registry under HKLM\SOFTWARE\Cisco Systems, Inc.\ICM\<instance>\Dialer?

G.

New Member

The MRPort in the registery

The MRPort in the registery is 38001.

I cycled the Dialer process which is installed on SideA only but nothing has changed.

Regards,

Lara

New Member

Hi Gergely,I just want to

Hi Gergely,

I just want to mention that we have Cisco Interaction Manager also installed and the EAAS service is listening to this port. could this be the problem?

Regards,

Lara 

Hi, yes, I noticed there's

Hi, yes, I noticed there's another PIM within that PG. I cannot tell you if it is a problem or not, I always used a completely new PG process if I had to build a UCCE with CIM and Outbound Option.

Do you have like five minutes to separate the two, I mean, create a completely new PG for the Dialer?

G.

New Member

Actually it is not supported

Actually it is not supported to have 3 PGs configured as per cisco TAC. I once had a problem with CIM PIM and there were separate PGs for CIM and Outbound. when I opened a case with Cisco TAC this was the first thing noticed by the engineer and I had to add both PIMs under the same MR PG.

Regards,

Lara

Yeah, I do remember there was

Yeah, I do remember there was a limit but was not sure about the number of PG's. Apparently, you have already hit it with two PG's.

Anyway, I am sorry, I cannot think of anything else here.

G.

New Member

Thanks anyway.Regards,Lara

Thanks anyway.

Regards,

Lara

looking at the Pim logs,

looking at the Pim logs,

12:12:17:722 PG2A-pim1 Attempting to connect to MR application at IP address 172.16.142.25 port 38001. 
12:12:18:720 PG2A-pim1 Attempting to connect to MR application at IP address 172.16.146.35 port 38001

 

the MR pim is trying to connect to dialer on port 38001 for the ips 

172.16.142.25
172.16.146.35

 

i assume that one of the above is running dialer, so your PG is doing its job. something looks wrong with dialer process.

can you please post baDialer logs with configuration you have done while installing?

 

regards

Chintan

New Member

Hi Chintan,Please find

Hi Chintan,

Please find attached the Dialer configuration on PGA and the corresponding log file.

Regards,

Lara

New Member

Also I have attached the

Also I have attached the campaign manager log file from the Logger machine.

Regards,

Lara

i see below line in campaign

i see below line in campaign manager logs 

Starting EMT Server on computer [ROGGERA/172.16.50.171], port [40032] 

 

if youe campaignmanager is running on 172.16.50.171 then why have you given 172.16.142.23 as campaign manager server in Dialer installation?

 

regards

Chintan

New Member

172.16.50.171 is RoggerA

172.16.50.171 is RoggerA Private IP address.

Where do I have to change this config?

Regards,

Lara

Hi lara, i am not sure on

Hi lara, i am not sure on that but it may reside somewhere in registry.

also please do check your logger A configuration(please run aging web setup tool and check all the things are placed correctly)

meanwhile instead of giving IP, try giving hostname ROGGERA in dialer setup and see if that works or not?

 

regards

Chintan

New Member

After adding the hostname

After adding the hostname instead of LoggerA IP address, the pim status is still bouncing between Configured, Activating and Shutdown.

The Logger configuration is correct.

Regards,

Lara

and what does the Dialer log

and what does the Dialer log shows? is still not able to make EMT connection?

we have to fix that first and make dialer to communicate to campaign manager first.

is 172.16.50.171 is directly reachable from dialer?

can you check by pinging it from PG side?

 

regards

Chintan

New Member

Hi,The same error is still

Hi,

The same error is still appearing in the Dialer log:

 
09:58:46:168 dialer-baDialer Trace: Attempting EMT connection to computer [ROGGERA/172.16.142.23], port [40032] 
09:58:47:182 dialer-baDialer Trace: Unable to establish an EMT connection: 
09:58:47:182 dialer-baDialer Trace: error value [10060], text: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
 
Yes, 172.16.50.171 is pingeable from PGA.
Also attached in the Campaign Manager log file

sorry for trying out too many

sorry for trying out too many things but:

1) considering logger private interface is reachable by dialer, please check the same by telnet, issue below telnet from your dialer server to check the connectivity

telnet 172.16.50.171 40032

(you will see a blank screen if above telnet works and if port 40032 is rachable from PGA)

if above works, please reconfigure dialer to point campaign server as 172.16.50.171

and restart the dialer process and check if it works or not?

 

regards

Chintan

New Member

The Telnet was successful.I

The Telnet was successful.

I have configured the dialer to point to 172.16.50.171 but still the same issue, the pim status is still bouncing.

Attached are the logs.

New Member

Hi Chintan,The status of the

Hi Chintan,

The status of the Outbound pim is "Configured" on SideA. and in the Campaign Manager log I can see "10:59:00:182 la-CampaignManager Trace: Dialer on computer PGA is already connected"

I have attached the Campaign Manager and dialer logs.

New Member

Chintan, I have a small

Chintan, I have a small question: I have configured the Outbound PIM on both PG sides and the Dialer on SideA only. Is there anything wrong with this configuration?

Thank you.

Lara

oh, okay then one of your pim

oh, okay then one of your pim must be active if its duplex PG?

generally with sip dialer it works like this.

1) PGA has installed SIP dialer, and MRPGA.

2) MRPGA pim1 points to dialer on PGA side as primary and Dialer on PGB side as secondary.

3) PGB has installed SIP dialer(with the same dialer name), and MRPGB.

3) MRPGA pim1 points to dialer on PGB side as primary and Dialer on PGA side as secondary.

 

so if Dialer on PGA goes down, CM will instruct dialer on PGB to go active and in similar way pim also will switch the connection until it becomes active.

 

so as per your configuration, you have duplex PG but simplex dialer which again is not completely fault tolerant.

Regards

Chintan

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