UCCE Outbound Option 7.5 - Can agent-based campaigns be configured to send dialer abandons to IVR (CVP)
I am using ICM 7.5 Outbound Option for a predictive agent-based campaign configured with CPA enabled and IP AMD-Abandon Call set. The Outbound Option Guide (excerpt below) seems to suggest that the campaign needs to be configured to transfer positive AMD's to IVR for me to also be able to transfer dialer abandons to IVR. I would like to not have to do that if there is a method for routing only dialer abandons to a prerecorded message.
"When no agents are available: If the campaign is a Transfer to IVR campaign or is configured to transfer AMD calls to an IVR, this number enables the Dialer to play a message to any calls about to be disconnected due to lack of available agents. This number should coincide with a route point configured on Unified CM and assigned to the agent PG's CTI application (for example,PGUser). Contacts will be transferred to this route point, which points to a routing script. This script will transfer the call to an IVR. The maximum length is 32 characters."
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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