Q1: I think, It is needed to set Outbound Control for Enterprise Skill Group. Is it possible?
yes you need to use preferred agent routing here, which can be accomplished with Enterprise skill group. and you don't need to set any Outbound Control here.
Q2: Is it possible to disable CPA (in registry: DisableIPCPA). To disable the CPA for PersonalCallback in registry DisableIPCPA should be set to "1"?
if you are using Direct Preview then the your agent has to deal with CPA, and they have to mark call on their desktop as call will be directly dialed from agents phone, so ideally dialer doesn't do any CPA here.
I've configured PersonalCallback like written in UCCE Outbound Option configuration documentation. It works pefectly, and sure, I'm using PrefferedAgentID value in object QueueToAgent.
Agent is in skillgroup and this skillgroup is in EnterpriseSkillgroup, which is used in ICM script in object QueueToAgent.
Usually, when administration script is configured for outbound, the outbound control is set as needed the campaign type (PREVIEW, DIRECT_PREVIEW, PROGRESSIVE...).
I need to set the EnterpriseSkillGroup to be DIRECT_PREVIEW_BLEND, because I need the contact from PersonalCallbakList should be dialed from agent's phone not form VIP30phones (curreently PREVIEW mode is used), but ...
It is not possible to set OutBoundControl in administration ICM script for Enterprise SKG.
There is no problem with routing the call to agent, but the PersonalCallback is dialed using Preview mode (not the DirectPreview as requested). Our customer needs, the call is dialed using agent's phone, so agent can hear signalisation (ringing, answer machine) and customer does not want to use CPA at all for PersonalCallback.
Yeah, you are right. I tried to disable CPA, but campaign setting of CPA does not configure CPA for PersonalCallback.
I have an idea, I'll use regular callback (this is in the same mode as Campaign mode = DirectPreview), but I'm not sure the value in variable PrefferedAgentID would be populated at the time agent sets the callback in CAD, when using Regular Callback
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...