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ucce outbound pass variables to ctios like phnExt01

is it possible to pass variables to ctios:

PhnExt01, PhnExt02.   and how  can reach it?

is it possible to pass variables  type custom like location or address, city?:

and how  can reach it?

the variables like campaign, account number, buddy name. exist on ECC variables, but the firts one not. how can be possible?

anyideas?

1 REPLY

Re: ucce outbound pass variables to ctios like phnExt01

No, it is not possible to pass custom fields or the ext fields to CTIOS. The ext fields are only used by the Do Not Call list matching logic. The custom fields are only used by the query rule filtering logic. If you want custom data in your CTIOS, you need to retrieve it via some custom data lookup or stuff the information into the AccountNumber, FirstName, or LastName fields.

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