Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

UCCE Parent Child Questions

Assuming I introduce a new parent UCCE 8.x system for a new service with a v7.x child system that's already setup to handle calls for existing services can you clarify the following;

  1. Can the child UCCE instance handle some calls from the new service via the parent whilst also handling local calls from existing services? Are there any restrictions?
  2. How does the agent licensing work? Do the agents on the child system also have to be licensed on the parent?
  3. Can the new 'Packaged CCE' be considered for the new parent system as the total number of agents will be less than 200?
  4. Also need to consider question 1 if the child is a CCX system

Many Thanks, Ade.

1 REPLY

UCCE Parent Child Questions

1. Yes, not sure what kind of restrictions you're thinking of, have a look at the overall Parent / Child documentation for limitations etc. though;

3. No, Packaged CCE is a very specific deployment model, the Parent/Child Gateway PG is not supported here;

4. Similar to 1.

Cheers,

Kris

449
Views
0
Helpful
1
Replies