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Welcome to Cisco Support Community. We would love to have your feedback.

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UCCE Parent/Child

Hi,

I have an existing UCCE system with 700 agents and I also have AVAYA Callcenter System with 200 agents.

Can I use UCCE act as a parent with AVAYA Callcenter as a child?

and if I use CUIC for reporting system, Can CUIC see the detail about AVAYA agents.

Regards,

Tinnakorn

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