UCCE Pulling Data from Active Directory

[Michael Miu]

Greetings,

Is it possible to pull data from Active Directory using caller ANI, and then pass first name, last name, etc... to Finesse through call variables?

This is for an IT support line of business where callers are internal.

Either through ICM or CVP Studio application?

Thanks a lot,

Mike

[Chintan Gajjar · Accepted solution]

You can write custom element in CVP, A Java class (Standard Action Element) which will connect to your Active Director using standard LDAP protocol and query information based on telephone number.

then put the data in some variable and pass it back to ICM.

look at this : http://docs.oracle.com/javase/tutorial/jndi/ops/index.html

Regards

Chintan