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UCCE Pulling Data from Active Directory

Greetings,

Is it possible to pull data from Active Directory using caller ANI, and then pass first name, last name, etc... to Finesse through call variables?

This is for an IT support line of business where callers are internal.

Either through ICM or CVP Studio application?

Thanks a lot,

 

Mike

1 ACCEPTED SOLUTION

Accepted Solutions

You can write custom element

You can write custom element in CVP, A Java class (Standard Action Element) which will connect to your Active Director using standard LDAP protocol and query information based on telephone number.

then put the data in some variable and pass it back to ICM.

 

look at this : http://docs.oracle.com/javase/tutorial/jndi/ops/index.html

 

Regards

Chintan

 

1 REPLY

You can write custom element

You can write custom element in CVP, A Java class (Standard Action Element) which will connect to your Active Director using standard LDAP protocol and query information based on telephone number.

then put the data in some variable and pass it back to ICM.

 

look at this : http://docs.oracle.com/javase/tutorial/jndi/ops/index.html

 

Regards

Chintan

 

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