06-03-2014 05:00 AM - edited 03-14-2019 01:29 PM
Greetings,
Is it possible to pull data from Active Directory using caller ANI, and then pass first name, last name, etc... to Finesse through call variables?
This is for an IT support line of business where callers are internal.
Either through ICM or CVP Studio application?
Thanks a lot,
Mike
Solved! Go to Solution.
06-03-2014 06:37 AM
You can write custom element in CVP, A Java class (Standard Action Element) which will connect to your Active Director using standard LDAP protocol and query information based on telephone number.
then put the data in some variable and pass it back to ICM.
look at this : http://docs.oracle.com/javase/tutorial/jndi/ops/index.html
Regards
Chintan
06-03-2014 06:37 AM
You can write custom element in CVP, A Java class (Standard Action Element) which will connect to your Active Director using standard LDAP protocol and query information based on telephone number.
then put the data in some variable and pass it back to ICM.
look at this : http://docs.oracle.com/javase/tutorial/jndi/ops/index.html
Regards
Chintan
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide