Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCCE remote agents cannot connect to CTI server

Hello,

I have a call center with UCCE 9.0.

The system I am working on consists of 2 sites:

- Main site is connected to the data center over the LAN

- Remote site is connected to data center over the WAN

The CTIOS clients in the remote site are not connecting today to the CTI server.

While capturing the packets, we found out that the three-way handshake is not taking place between the remote CTIOS clients and the CTI server.

Actually, the server replies with a reset message.

Any ideas where I should start looking?

Thank you,

Sahar Hanna

1 REPLY

UCCE remote agents cannot connect to CTI server

Are all the agents running the same version of CTIOS?  Any chance a firewall might be causing this issue?  This just doesn't make sense, if you VPN in from home can you connect just fine?

david

162
Views
0
Helpful
1
Replies