Unfortunately, I don't think there's a way to track a single call and the time it is in queue for each individual Skill Group through the detailed DB records like Termination Call Detail. The "QTime" values in TCD don't map to specific SkillGroups, and there's no way to "force" the opc process on the PG to cut new TCD records at will to break up the QTime values.
You may have to resort to custom scripting to extract this information -- for example, writing the current timestamp to a separate variable immediately prior to queuing to each SkillGroup, and then using that information and the total delay and queue time for the call to calculate how long it was in queue for each SkillGroup.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...