Unfortunately, I don't think there's a way to track a single call and the time it is in queue for each individual Skill Group through the detailed DB records like Termination Call Detail. The "QTime" values in TCD don't map to specific SkillGroups, and there's no way to "force" the opc process on the PG to cut new TCD records at will to break up the QTime values.
You may have to resort to custom scripting to extract this information -- for example, writing the current timestamp to a separate variable immediately prior to queuing to each SkillGroup, and then using that information and the total delay and queue time for the call to calculate how long it was in queue for each SkillGroup.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...