Hey we're trying to route a percent of calls off net, but want to also cap it by number of calls by interval. For example from 8:00-8:30 we will be allocating 30% of our calls but we don't want more than 20 calls to be routed. Which nodes or formulas should we be using?
There are probably a couple different ways you could do this (look at a call type calculation for example), but have you tried using a Scheduled Target? It isn't a tool I have worked much with, but I think it would help get you what you need?
This could be quite challenging. You could create a Global variable to count things through the script (aside from call variables) and could have clever "time of day" nodes to reset this every half-hour (even that sounds tricky). Then you could test the value before the percentage allocation nodes.
Your best and easiest bet would be to look at calltype.callsofferedtoday < 20. If you want to get fancy, do a database dip into the TCD and see how many calls have been routed to that label or do the global variable Geoff mentioned, which would work too.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.