We are running PCCE 9.x with CUCM 8.6.2 and CTIOS (Finesse was a colossal disappointment because of latency issues), our phones are 7945/7975 series and we do use mediasense/calabrio combo. Phones are SCCP based because CUCM cluster was already in place when we deployed the CCE solution and didn't go for a separate dedicated CUCM cluster for CCE. The solution developer did recommend SIP over SCCP for contact center phones but we wanted to have symmetry in our Cluster and we never encountered any problem but with Cisco going more and more SIP based, you might want to consider SIP.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...