I am able to login when I use "Login by agent ID" but I am unable to use "Login by Login name" on the re-skilling tool. I get a authentication failed when i use "login by login name".
I have tried having ICM create a new AD account under the "MyDomain >> Cisco_ICM >> Facility >> Prod" AD OU. by going to Configuration Manager >> Agent Explorer >> Agent >> Supervisor (Tab) and setting a user ID in the "Supervisor login as user" field and setting a password in the "Supervisor login Password" field.
I go back to the the reskilling tool and try to use the new account and I receive an authentication failed.
I have also tried to associate the "supervisor login name" to an existing domain account (my AD account) and it does the same. I also checked the AD server to see if ICM was creating the login ID in the Prod OU and it does. I have double checked the password and even reset the password on AD directly from AD (since I have access to AD). but no change, I still receive authentication failure. All this while I can login using the agent ID , but cannot using a Login name.
The goal is to have single sign on for Supervisors so that I can associate their AD account to their Supervisor Login so they can use their corporate AD credentials to log into the agent reskilling page.
I am on UCCE 9 and still have this problem. and Yes, I tred both the "username" and "domain\username" flavors to make sure it wasnt a syntax issue. I probably am going to end up opening a TAC case to see if I can get some answers to this.
Yup, I have no problems pinging the domain name from the AW server. My AW/HDS/DDS, PG's and Router Logger all running 9.0(2) and are part of the same domain (i.e. the corporate domain). I have gone as far as checking to make sure that ICM has full read & write access into the ICM facilities OU where ICM is creating new supervisor AD accounts.
As mentioned earlier, I have also tried to associate existing AD accounts and that fails as well. I have also tried to validate that the new AD accounts created by ICM work and they do, I was able to use one of the accounts to log into a windows PC that belongs to the same domain and I was able to. This tells me that the Account created is fine.
My thoughts right now are that there is some problem with the authentication method (or) I still have a configuration issue that I have missed or havent figured out yet.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
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