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New Member

UCCE Translation routing and Label transfer issue

Hi!

I have two ICM scripts:

1. Script1

Translation Route to IVR

IVR Script (ASR)

Label Redirect to DN (DN linked to Script2)

2.Script2

Translation Route to IVR

IVR Script (DTMF)

When call is transferred from Script1 to Script2 I hear a long beep ( 5-7 seconds), and transfer completed only after this beep.

If I use Label redirect BEFORE Translation Route - everything is ok ( without beep).

I cannot use Requalify Call step because of different TR to ASR and DTMF IVRs.

Doues anybody knows how to remove this long beep ??

UCCE: 8.0(3)_ES24

UCM:8.0.3.22900-5

IPIVR: 8.5.1.11004-25

Everyone's tags (7)
2 REPLIES

UCCE Translation routing and Label transfer issue

Hi,

can you please give us more details why "different TR to ASR and DTMF IVRs"?

G.

New Member

UCCE Translation routing and Label transfer issue

Sorry, I found the issue - someone put "play prompt long beep" in the second script ( it has about 1500 lines and in case of some conditions it plays this beep). 

thank you for your attention.

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