yeah, documentation from Cisco on contact centers is something I would definitely throw out and start from the very beginning on a new concept.
Anyway, I think you'd be better off with a good old Generic PG, not System PG.
The only restriction is that the CTI Port Group ID (at the IP IVR) must match the Trunk Group Peripheral Number (in ICM).
Basically, you create a new Network Trunk Group. Name it "NTG", for instance.
Then create a Trunk Group, one for each IP IVR. Your UCCE is supposed to be redundant (otherwise it won't pass Cisco's requirements), so you need to have at least two IP IVR's, or, in ICM's terminology, VRU's. So you'd probably end up with two Trunk Groups. Name them VRU1.TG1 (ICM A -> IP IVR 1) and VRU2.TG2 (ICM B -> IP IVR 2).
Finally, add Trunks. You'd probably use the wizard (click Multiple...). Trunk number (ICM) = phone number of the CTI Port.
That's it. Next comes the Translation Routing business. Good luck.
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