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New Member

UCCE Unable to mix logical operators in a single step (PQs)

Hi,

I'm trying to configure this expression on a single step  (A&C)||(B&C). After setting the first logical operator the remaining ones get greyed out with the option you chose at the begining (attached). How can you get the result of the expression working then? lets say you want either a sales or support guy that speak Spanish. All attributes would need to go in the first step to have a fair distribution... to my knowledge (which is limited for PQs) if first step is true, call will be delivered to agents matching the condition correct?

I'm using PCCE 9.0

Cheers

Isidro

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New Member

OK I missed a drop-down on

OK I missed a drop-down on the "add attribute" button which offers you "add expression" and allows you to change the logical operator!...need a coffee!

http://goo.gl/MRuiK5

cheers

Isidro

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