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UCCE v7.5 - Prevent Agent from going into Not-Ready on RONA

Does any one know whther it is possible to prevent Agents using IP Phone Agent from going into Not-Ready once a call has been presented and the RONA timer has expired?

My customer is fully aware of the implications of doing this. They are not using CAD or CTI-OS.

Many thanks

Freddie

2 REPLIES
Green

Re: UCCE v7.5 - Prevent Agent from going into Not-Ready on RONA

If you don't set the RNA timer in the agent desk settings, the agent will not be made not ready.

Whoops: did not read carefully. You are using IP phone agent. Sorry, I don't know.

Regards,

Geoff

New Member

Re: UCCE v7.5 - Prevent Agent from going into Not-Ready on RONA

Why does this work when using CAD and not IPPA?

Rgds

Freddie

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