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Community Member

UCCE version 7.5.10

Agent is stuck in Reserve,

Everytime I put through a test call it puts the agent in RESERVE and locks up the Agent CAD until I hang up my cell phone.

any troubleshooting Ideas out there

CAD version 7.6.3

3 REPLIES
Hall of Fame Super Silver

UCCE version 7.5.10

If you search the forum for Stuck reserved you will find a lot of threads on it, most typical one is CSS/PT misconfiguration on CUCM side, ICM PG configuration issue, or missing routes on CVP/Proxy.

HTH,

Chris

Community Member

UCCE version 7.5.10

If the agent is struck in reserve state, it means that ICM has reserved the agent to transfer the call but unfortunately the call did not land in the agent extension. Please do check for the SIP trunk running between the CVP and CCM, also check for the CSS and PT from CCM

Community Member

UCCE version 7.5.10

Hi,

Any luck on the issue?

Regards

Dass

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