We have Cisco UCCE 8.0 in our environment.One of our teams whose users login to clients network using Citrix to access clients SalesForce CRM application, wanted to CTI integrate with our UCCE so that Cisco CTI agents can login to our UCCE through SalesForce.com application and also call details are captured and sent to SalesForce through CTI . We opened a tac case with Cisco but unfortunately Cisco confirmed that there is no SalesForce CRM connector available for our Cisco UCCE version 8.0 for the integration .
We understand there is a product from Genesys(Genesys Customer Interaction Management Platform) which can be CTI integrated inbetween Cisco UCCE & SalesForce to achieve our requirement. Is someone aware of this product and tested this integration?Also any good document explaining the integration will help.
For any custom 3rd party Salesforce (SFDC) integration requirements please send a mail to firstname.lastname@example.org
Insert data into SFDC ( Salesforce) based on data entered by caller in Cisco CVP IVR / UCCX IP IVR Incomming Caller Details popup in SFDC Screen Display incomming caller data from SFDC in Cisco Agent Finesse Screen Initiate outbound call ( Click 2 Dial) from SFDC Screen Call Warapup for inbound/outbound calls in SFDC Screen - SFDC Activity Call Warapup for inbound/outbound calls in SFDC Screen - SFDC Case
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...