I'm not sure if you are talking about: UCCX or UCCE.
In UCCX, queuing to an agent, per se, is not supported. The agent has to be ready, otherwise you will need to find someone else. However, you could queue to a specific agent, by making them the only agent in a skill.
Notice in my attachment that there is no Queued branch for the top one, but there is for the bottom one.
The bottom one represents a CSQ that I would only configure for one agent. This is faking a queue to agent feature, and requires unnecessarily creating a new skill and csq for every agent you wish to setup this way.
Please use the star ratings to help drive great content to the top of searches.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...